Frequently Asked Questions
Everything you need to know about shopping with Big Sky International.
What is your shipping policy for international orders?
We offer worldwide shipping via premium carriers. Delivery typically takes 5-10 business days depending on your location, and tracking information is provided as soon as your order leaves our warehouse.
How do I return an item that doesn't fit?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our online returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Where can I find a size guide for your collections?
Each product page features a detailed size chart with specific measurements. We recommend comparing these measurements against your favorite garments to ensure the perfect fit.
Are your materials sustainably sourced?
Yes, Big Sky International is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and responsibly sourced wool to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Big Sky garments?
To maintain the longevity of your clothing, we recommend washing in cold water and air drying. Specific care instructions are located on the interior fabric label of every garment.